Return Policy:

1) Customer must obtain a Return Merchandise Authorization ("RMA") number within 30 days of purchase. Biztrans will not accept returns without prior authorization and an RMA number. Once issued, RMA numbers are valid for 15 days, within which Biztrans must receive the returned products. RMA numbers will not be extended or reissued. 2) Customer should prominently display the RMA number(s) on the shipping label of boxes containing the returned product. 3) It takes 2-5 business days for us to process and re-ship or issue a refund once we receive the product. 4) All original equipment, components, manuals, cables, documents and packaging must be returned with the item in order for Biztrans to process the RMA. Missing items will incur further charges or a lesser refund. In most cases, items sent in for RMA replacement will be replaced with a full item set, including accessories. Please return all accessories with the RMA. 5) Biztrans does not pay the return shipping cost for defective merchandise. We are not responsible for product defects, because we do not manufacture the products we carry. However, Biztrans will split the shipping costs with customers. If customers pay to send the item back to Biztrans, Biztrans will replace the item and ship the item to customers at no charge. 6) Biztrans does not exchange RMA items for different items. We will only replace an RMA'd item with a different unit of the same item. If the warranty period for a refund has not yet expired, customers can request an RMA Refund (subject to 15% restocking fee), order a new item, and we'll refund customer's original purchase after we receive the returned product.